Fusion CX IPO

Fusion CX Ltd. provides customer experience management and business process services to enterprises through multiple communication channels, including telephone, email, online chat, social media and messaging platforms. The Company has also expanded into AI data infrastructure, offering services such as data sourcing, data annotation, image and video tagging, and robotic teleoperation. The Company integrates human-led service delivery with proprietary technology and artificial intelligence to facilitate customer engagement across languages and digital channels. Its solutions are designed to streamline business processes, enhance service quality and automate customer interactions. Through its subsidiary, Omind Technologies, Fusion CX is developing technology platforms for AI-based marketing, conversational intelligence, automated quality monitoring and workforce management. As of June 30, 2026, the Company had established 40 delivery centres in 13 countries, provided support in 28 languages and maintained relationships with 208 customers, including 22 Fortune 1000 companies. Its operations cater to several industry segments, such as telecommunications and utilities, healthcare and life sciences, high technology and travel, banking, financial services and insurance (BFSI), and consumer retail. During Fiscal 2026, Fusion CX recorded revenue from operations of ₹1,818.14 crore, representing a year-on-year increase of 36.77% compared with Fiscal 2025. Telecommunications and technology accounted for 47.34% of operating revenue, followed by BFSI at 13.52%, healthcare at 13.14%, consumer and retail at 12.12%, and other sectors at 13.88%. Geographically, the US and Canada generated 85.26% of revenue, while India contributed 11.29%, the UK and Europe accounted for 3.11%, and other markets represented the remaining 0.34%. Customer concentration remained significant, with the five largest clients contributing 39.55% of total revenue and the ten largest clients accounting for 49.66%.